What is Prizeout?
Prizeout is a new place to get more for your money. Customers can use Prizeout to purchase digital gift cards from brands they love with bonus value, utilizing their checking account funds. It’s quick, secure, and easy.
Why do I get a bonus?
Prizeout partners with brands to provide bonus value on your purchases, leading you to get more for your money. Imagine spending $100 to get $125! Just look for the green and blue tags.
Can I choose the account I want to purchase from?
Absolutely, you can determine which account funds are debited from before entering the Prizeout marketplace.
How will I receive my gift card?
Gift cards are sent to the email address registered with your banking profile. Occasionally our emails will find their way into a junk or spam folder or the promotions tab; please check there first. If you have yet to receive an email from Prizeout in your inbox, please get in touch with email@example.com for immediate assistance.
How do I access the gift cards that I’ve previously purchased?
You can access your previously purchased gift cards either through the email confirmation or through your Prizeout Wallet, which is accessible in the menu of the Prizeout marketplace. In your Prizeout Wallet you’ll be able to view all your previously purchased cards in one place.
What if I my gift card was sent to an email account I can no longer access?
If you no longer have access to the email account on file, please update your email address in your banking profile. Once updated, please reach out to firstname.lastname@example.org to confirm the change and have the previous cards sent to your new email address.
My card did not work when I attempted to use it?
You can visit the Prizeout Help Center for detailed instructions on most cards. Otherwise, please contact the Prizeout support team at email@example.com. Brand websites can have different methods of accepting gift cards, and the support team is happy to help if there are any issues.
Can I print my gift card?
Yes, once claimed, the digital gift card claim page can be printed. Print the claim page via desktop by going to File -> Print in the upper left corner of the browser (On a Mac) or by right-clicking on the claim page (On a PC and selecting the Print option from the list. This will print out the entire web page to present in-store.
Can I cancel my transaction and return the funds to my account?
Typically gift cards cannot be canceled or exchanged. However, you can reach out to Prizeout support for guidance at firstname.lastname@example.org, as we can assist with the specific card in question.
Can I exchange my gift card?
While many gift cards cannot be exchanged, you should reach out to Prizeout support for more information at email@example.com.
I purchased multiple gift cards but only received an email for one.
With certain email accounts, gift card emails can get threaded together. This can especially be an issue with Gmail accounts. Please check the inbox where the gift card was sent to see if other emails are tethered to that email. If you have confirmed this is not the issue, please contact firstname.lastname@example.org to have the gift card resent as quickly as possible.
I lost my gift card number and/or pin. What should I do?
No problem! If you can locate the original email from when you received the gift card, click on the link to reclaim your card. Alternatively, if you have created a Prizeout account, you can view and access any of your cards there. If you cannot find the original email, reach out to email@example.com for assistance.
How do I change my email?
Your financial institution will pass us your email automatically, to update the email address where your purchased gift cards are delivered please update your email address on your financial institution account.
For assistance in getting any previously purchased cards resent to your new email please reach out to Prizeout Support at firstname.lastname@example.org.
Why do I see different options than other customers?
Prizeout provides the best bonus offers for all users. The options may change depending on a variety of factors including previous purchase history, location, and more.
I know a business that wants to participate, how do they get in touch?
We would suggest the business reaches out to Prizeout Merchant Support for more information about onboarding and book a meeting to learn more. The Merchant Team can be reached at, email@example.com.
When do my Gift Cards expire?
Please note: Expiration policies are dictated by the specific Gift Card's retailer.
Federal Law dictates Gift Cards are not permitted to expire within a minimum of 5 years from the date of purchase.
To get more information regarding the specific Gift Card, we recommend reaching out to the brands' support team.
Can you send me a physical Gift Card?
Prizeout only provides digital e-Gift Cards.
You can use the Gift Card Code and Pin to redeem online. To redeem in store, scan the barcode on the claim page on your cellular device or print out the claim page and present the barcode to the cashier.Note: While most brands will allow you to use your Gift Card via your cellular device, some brands may require you to print out your Gift Card claim page.
Can I cancel my Gift Card and get a refund?
Once a Gift Card is redeemed and Prizeout has sent you an email to claim it, we are unable to cancel the Gift Card order and refund your account or exchange it for another Gift Card.
Where do I go for further assistance?
If you have a question that still needs to be answered, please visit the Prizeout Help Center at https://help.prizeout.com/hc/en-us or contact a dedicated support team member at firstname.lastname@example.org. During regular business hours, Prizeout’s typical response time is within 30 minutes. Please allow extra time on nights and weekends, and please know all correspondences will be addressed as quickly as possible.